Help Centre
Support for businesses running OfflinePOS
Most questions are quickest to resolve on a call or WhatsApp, and support is included with every plan. This page covers the topics that come up most often.
Support channels
How to reach us
+92 301 0437770
Fastest for quick questions and screenshots
Phone
+92 301 0437770
For anything urgent at the counter
support@offlinepos.pk
For detailed issues and attachments
Support hours: Mon to Sat, 9:00 AM to 7:00 PM (PKT)
Common topics
What people usually need help with
Getting started
Installing on a new machine, loading your product list and opening stock, setting prices, and designing your receipt.
- Installation and licence activation
- Product and opening stock import
- Receipt and invoice setup
- Barcode label configuration
Day-to-day operation
The routine tasks your team performs: billing, returns, purchases, recoveries and day closing.
- Billing and payment handling
- Sale returns and exchanges
- Purchase entry and claims
- Cash management and day closing
When the internet is down
Nothing needs to be done, billing continues normally. This explains what is happening and what to expect when the connection returns.
- Billing continues on the local database
- Receipts print as normal
- Terminals reconcile automatically afterwards
- Remote reporting resumes once online
Backup and recovery
How automatic backups work, how to verify them, and what happens if a machine fails or is replaced.
- Scheduled local backups
- Optional off-site backup
- Restoring on a replacement machine
- Verifying a backup is current
Growing your setup
Adding counters, opening a second branch, moving to a bigger machine or adding an industry module.
- Adding a billing terminal
- Opening a new branch
- Branch transfers and consolidation
- Adding users and permissions
Training new staff
Getting a new cashier confident on the counter quickly, and controlling what they can and cannot do.
- Counter training basics
- Role and permission setup
- Discount and void controls
- Cashier-wise reporting
Looking for something else?
Need a person?
Talk to the team that set your system up
Support is included with every plan, and handled by people who know Pakistani retail, not a ticket queue in another time zone.