Frequently asked questions

It means the software on your counter holds its own copy of your products, prices, customers and stock, and completes a sale entirely on that machine. Nothing in the billing flow waits for a server. If your internet or shop network is interrupted, billing, printing, stock updates and ledger entries all continue exactly as normal, and terminals reconcile with each other once the connection returns.

We build industry-specific solutions rather than one generic product. There are currently dedicated solutions for marts and supermarkets, pharmacies and medical stores, restaurants and cafes, garments and footwear, electronics and mobile shops, wholesale and distribution, salons and spas, auto parts and workshops, hardware and building material, agri inputs, meat shops and more. The full list is on the solutions page.

A standard Windows computer at your counter, a USB barcode scanner if you use barcodes, and a thermal receipt printer. A cash drawer, customer display and counter scale are optional depending on your business. There is no proprietary hardware requirement, in most cases the equipment you already have will work.

Yes. We import products, barcodes, prices, opening stock and outstanding customer and supplier balances from spreadsheets or from most existing POS systems. If you are coming from paper registers, we help you build the initial product list and opening balances as part of setup.

A single-counter shop is usually billing within a few days. Larger setups with several counters, multiple branches or significant data migration typically take one to three weeks. The main variable is how quickly your product list and opening stock can be prepared, and we help with that.

Yes. Installation, configuration, data setup and staff training are included with every plan. Support is provided by phone, WhatsApp and remote assistance during business hours, and we stay closely involved through your first month of live operation.

Yes. Each branch operates independently with its own stock and counters, and consolidated reporting brings them together for head-office management. Stock transfers between branches and branch-wise pricing are supported.

Automatic local backups run on a schedule, and off-site backup is available when you have a connection. If a machine fails, we restore your data on a replacement machine and you continue from where you stopped.

Yes. Once a terminal has synced, summary and detailed reports are available from the management interface on a laptop or phone. This uses your internet connection, but it is a convenience layer, it is never required for the shop to keep trading.

Tell us what you do. Several of our current solutions started as a request from a business that did not see itself on the list. If your workflow is close to an existing solution we will configure that; if it genuinely needs something different, we will tell you honestly whether we can build it.

Yes, at the core of the system. Batch number and expiry are captured on every purchase, stock is held per batch, and the counter automatically sells the nearest-expiry batch first. Expired batches are blocked from sale.

Yes. Mart POS reads weight-embedded barcodes printed by counter scales, so a 1.240 kg pack of dates scans with the correct weight and price. You can also sell by entering quantity directly in kilos or grams.

Each staff member opens a shift with a counted float and closes it with a counted total. The system shows expected versus counted cash and records the variance against that shift, along with all discounts and voids made during it.

A receipt can be applied across one or several invoices, in any amounts. The system records exactly which invoice each rupee settled, so the ledger and the ageing report stay accurate no matter how irregular the payments are.

You define an article once with its size set and available colours, and the system creates every size-colour combination as a separately stocked variant. Purchases, sales, exchanges, transfers and reports all operate at that level, so you always know exactly which combinations you hold.

Yes. IMEI is captured when handsets are purchased and matched or scanned again at sale, so each device has a complete record linking supplier, purchase date, customer and sale date. Dual-SIM devices with two IMEI numbers are supported.